FAQs

At Tokah everything is about quality and service. The gemstone beads are handpicked and checked on imperfections. The silver beads are made of high purity of 925 sterling silver. These beads are handmade, which require years of silversmith training by craftsmen. At our story you find more information.

The bracelets are comfortable to wear; not to heavy and not to light.

Our jewelry is easy to combine with both sneakers and a delicate dress.

 If you have special wishes, we are always willing to help you within our possibilities. You can contact us at info@tokahworld.com.

Our bracelets come with a luxury storage box and Tokah-bag to protect them. For delivery we use a standard cardboard box for extra protection.

We explained the measuring with pictures and elaborate instructions at the Measure your wrist page. Here can you find all the information you need. If this explanation still isn’t clear, you can ask us for help at service@tokahworld,com.

You can clean your bracelet with warm (not hot!) water and a soft cloth. Check care & maintenance for all information on this.

To protect the stones and beads you put on the bracelet last. This is to prevent the jewelry from contact with chemicals (bath oils, soap, perfumes, hairspray or other substances) that can affect the stone- and silver beads. You storage the bracelet in the box we provided, to keep the beads from scratching. Check care & maintenance for all information on this.

The bracelets are designed with woman in mind, but also men wear them (especially bracelets from our Royal or Imperial Line).

Gemstones have played various roles in the myths and legends of human cultures throughout history. Some tell a story or are believed to have special powers. Whether you are open for these thoughts, that is up to you, but all our stones share a common beauty. If you are interested, google ‘’meaning gemstones’’ and you find more information.

We ship to almost every country. On the check-out page there is a drop-down menu which shows you the shipping country. If your country cannot be found in that dropdown menu, you can contact us at service@tokahworld.com and we will try to find a solution.

Please note that the price for the different products is displayed on our website. This price includes taxes. So, if you order from outside the EU, you will pay the price excluding taxes, and the local taxes and/or import duties may be due upon delivery.

In addition to this, when you order from a country outside of Europe, you will be asked to pay in EUR during check-out. Your bank will deduct the price from your account in local currency, in accordance with the current exchange rates.

Unfortunately, we do not offer this choice at this moment. We work with international shipping provider PostNL, who has a proven track record.

If you change your mind and you want to cancel your order, please do this as soon as possible to avoid unnecessary costs. You can cancel your order just by informing us at service@tokahworld.com.

In case you want to cancel your order, while the shipment of your order already left our warehouse, the costs and risks of the return shipping to Tokah will be your responsibility. More information you can find at Shipping & Returns.

Please notify Tokah as soon as possible (within 5 days after receiving the delivery). You can reach us at service@tokahworld.com. You have to wait for further instructions from our side. Please keep any damaged product so that we can inspect it at a later date. Tokah services gives you all the information.

Please notify Tokah as soon as possible (within 5 days after receiving the delivery). You can reach us at service@tokahworld.com. You have to wait for further instructions from our side. We will start the complaint procedure of the carrier and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place.

The jewelry is sent in a cardboard box 160x130x70 mm.

You can pay with all major credit cards, PayPal, iDeal or TOKAH Gift Card.

North & West Europe             2-4       business days
South / East Europe               4-7        business days
World                                         5-8       business days

Please keep in mind that these times are just an indication and depends on country and location shipped to and the procedure at customs.

We customize the jewelry especially for you. It’s important to us that you’re happy with your Tokah bracelet. If you’re not and you want to change your mind, you can return your product within 30 calendar days after receiving the item. After 30 calendar days, refunding is not possible. You are responsible for all expenses concerning the return.

Please note that, because we sell custom made products we are not obliged by law to refund. However, we want you to be 100% satisfied and that is why we do offer a return period. More information can be found at Shipping & Returns.

If anything should be wrong with your jewelry, please know that our customer service team is always there to help. You can contact us through: service@tokahworld.com or look at Shipping & Returns for more information.

If anything should be wrong with your jewelry, please know that our customer service team is always there to help. You can contact us through: service@tokahworld.com or look at Shipping & Returns for more information.

More information about our return policy you can find at our our Terms & Conditions. Please take some time to take notice of these terms.

Please contact us before returning a bracelet so we can support you. You can send your package to:

Tokah
Att. RETURN
Prins Mauritslaan 22
5263 AX Vught
The Netherlands

We advise you to return your jewelry within an insured and ‘’signature required’’ delivery method.

We are active on social media and are open to partnership with social influencers. Please contact us info@tokahworld.com.

When you have interest in reselling our products, please contact us info@tokahworld.com

For now, all our bracelets are sold exclusively at www.tokahworld.com.

Tokah respects your privacy and processes personal data in accordance with the provisions of the Data Protection Act. We collect data by using cookies. Your data is used for fulfilling your order and to improve our services to you. We also use your data to improve our advertisement of our products. More information about this you can find at our Privacy & Cookie policy.

In the event you have a complaint regarding a product purchased from TOKAH, please contact us at service@tokahworld.com. We will do our best to solve your problem. More information you find at our Terms & Conditions.

To help ensure that your shopping experience is safe and secure Tokah uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.