Privacy & Cookie Policy

Tokah Privacy & Cookie Policy

General

Tokah respects your privacy and is committed to being open and transparent regarding how we collect, use and protect your data. Please read this Privacy- and Cookie Policy carefully so you understand why and how we collect data from you and how it will used and protected by us.

All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.

Most browsers allow you to refuse cookies. If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way. For example, you will not be able to shop online. Please remember that you allow us to use your personal information when you use our website. You can change your data at any time, or have it removed.

Our Privacy and Cookie Policy may change from time to time so please check these any time before making a purchase.

Contact details:

Tokah BV
Prins Mauritslaan 22
5263 AX Vught
The Netherlands
Telephone number: +31 6 27017725
https://www.tokahworld.com or service@tokahworld.com

TOKAH respects your privacy and processes personal data in accordance with applicable legislation (i.e. General Data Protection Regulation (Regulation (EU) 2016/679) ).

PRIVACY POLICY

What personal data do we collect?

The personal data we collect from you may include your name, address, date of birth; gender; payment address; delivery address; e-mail address; (mobile) telephone number; the products you order; financial information including your credit, or debit card or other payment information you provide when filling in forms on our website and also information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post on Instagram) or when you sent us photos or images.

If you are using a mobile device and shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

We may, if we have a lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you. We use this information on an anonymous basis and will never use it to identify any particular user. We won’t be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis and to help us identify people flows around our store to maximize the efficiency of our store design.

If you provided us with photos or images, you allow us to use them for promotional purposes on our website or social media accounts.

When do we collect your personal data?

  • When you access our website
  • When you purchase products and services from us
  • When you contact our customer services team online or over the phone
  • When we contact you to take part in surveys, competitions or promotions
  • When you engage with us on social media (by mentioning/tagging us or by contacting us directly)
  • When you sent us photos or images

How do we use your personal data and what is our justification for doing so?

To make our products and services available to you, we may use your personal data:

  • to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website, take payment online (and deliver your products or services)
  • to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
  • to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media).

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

To personalize your shopping experience and improve our operations, we may use your personal data to:

  • allow you to create a profile on our website which enables you to purchase Tokah products and services online without having to fill in your personal data every time you shop online with us;
  • provide you with marketing material via email, telephone, WhatsApp or via social media;
  • analyze how you shop and what you shop for. This may include information on products you have viewed, historical transactions and products you have added to your online cart. This allows us to provide you with relevant information about our products based on your interests.
  • to allow you to connect with our social media accounts

It is in our legitimate interests as a business to use your data in this way and we do this in order to enhance your shopping experience with us. This allows us to help you find the products and services which you may be looking for and avoids you having to browse through products or services which are not relevant to you. When we send you marketing material via email or social media, we will rely on our legitimate interests as a business, always ensuring that your rights are protected and balanced against these interests.

For internal business purposes, we may use your personal data to:

  • improving our services and products and identifying usage trends
  • enhancing our site
  • monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and store location);

It is in our legitimate interests as a business to use your personal data in this way. For example, we want to improve our service to you by ensuring that our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

For security and legal reasons, we use your personal data to:

  • ensure the personal and financial information you provide us is accurate;
  • conduct fraud and abuse checks
  • prevent other illegal activity;
  • protect our rights or property (or those of others)
  • fulfil our legal and compliance-related obligations (to comply with court orders, governmental requests or applicable law)

We will use your personal data because it’s necessary for us to comply with a legal obligation. Sometimes we rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

Do you link to other websites?
Our website may contain links to and from third party websites. These websites have their own privacy and cookie policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.

How long will information be kept?

We shall store and process your personal data for as long as we believe would be necessary to fulfil the purposes for which we collected such personal data. Nevertheless, we shall not retain your personal data for a period exceeding five years to ensure that any allegation of fraudulent use of identity can be properly investigated in the future (unless applicable law requires otherwise). This does not consider (anonymous) information in relation to statistic purposes.

Who do we share your personal data with?

Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies. Whenever we share your personal data, we put safeguards in place which require these organizations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes. We might share your personal data with the following third party service providers processing personal data on behalf of Tokah and her group companies.:

  • To fulfil orders for products and services: companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, payment service providers for your payment,
  • Other professional services: media agencies and technical suppliers for distribution of physical and digital direct marketing and product promotions, credit reference agencies for identity and credit checks and debt collection agencies, research and analysis agencies for our internal data analysis purposes
  • Group companies
  • To prevent crime and comply with laws

We may need to transfer your personal data outside of the European Economic Area (EEA) for example the USA, in the following circumstances:

  • Where we work with a supplier which processes some of its personal data outside of the EEA
  • Where you have requested a service which is fulfilled by one of our group companies which sit outside of the EEA

These countries may not have the same data protection laws as EEA and so your personal data may not be subject to the same protections. However, in such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to the guiding principles set out in this privacy policy.

Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

  • have your data processed in a fair, lawful and transparent way;
  • be informed about how your personal data is being used, an example being this privacy policy;
  • access personal data we hold about you;
  • require us to correct any mistakes in your personal data;
  • require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
  • object at any time to processing of your personal data for direct marketing purposes.

If you like to speak with us about your rights, you can contact us at service@tokahworld.com.

We are also willing to assist you with any complaints which you may have about the processing of your personal data or help you to file a complaint with the Data PROTECTION Authority if you believe that we do not comply with applicable privacy law.

Changing your preferences

If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can alter your preferences or unsubscribe at any time follow the unsubscribe instructions included in each marketing email that you receive from Tokah.

Security of your personal data

We take the security of your personal data very seriously. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please regularly check this policy to ensure you are aware of the most updated version.

Security disclaimer

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your personal data and ensure that we maintain a reliable and safe environment to use your personal data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal data if you use a shared computer or a computer in a public place.

 

This Privacy Policy was last updated in May 2018.

COOKIE POLICY

In order to improve our website and our service to you, we use cookies.

 

Most browsers allow you to refuse cookies. If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way. For example, you will not be able to shop online.

This cookie policy explains what cookies are and how we use them on our website. You should read this policy so you can understand what type of cookies we use, the information we collect using the cookies and how that information is used. By using our website you are agreeing that we can use cookies in accordance with this policy.

 What are cookies?
Cookies are files which contain a small amount of information. Cookies are stored on the browser or hard drive of your computer or device. Basically speaking there are 2 different types of cookies: the so-called session cookies, that are deleted as soon as you close your browser; and temporary/permanent cookies, that are stored on your data carriers for a longer period or without limit. This type of storage helps us to design our websites and our offers for you and makes it easier for you to use them in that, for example, certain input from you can be stored so that you are not required to enter this repeatedly.

How we use cookies
We use cookies to distinguish you from other users of our website. Visitors to our website remain anonymous for the cookies we use. Some cookies come directly from our website and others come from third parties which place cookies on our site. Cookies are used by us so that our website can remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order and what is in your shopping cart.

The kind of cookies we use
Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date. We use the following cookies:

  • Strictly necessary cookies± These are cookies are required for the operation of our website. For example, these cookies enable you to log into secure areas of our website or use a shopping cart..
  • Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies: These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as greeting you by name and remembering your preferences. It also allows for live chat support during your browsing experience.
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies allow you to share and send information to other websites.

What type of information do we collect by using cookies?
When you visit our website, we may automatically collect the following types of information from you: Your internet protocol (IP) address, your login information, time zone setting, operating system and platform, information about your visits including the URL you came from, your country, the search terms you used in our website, products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page.

How do you block or change cookies?
Most browsers allow you to refuse cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about cookies and how to delete and control them on www.aboutcookies.org or click help in your browser menu.

If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way. For example, you will not be able to use the shopping list feature or shop online.

Security disclaimer
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your personal data and ensure that we maintain a reliable and safe environment to use your personal data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal data if you use a shared computer or a computer in a public place.

What type of cookies do we use?
Necessary coookies are essentials. They allow you to navigate our site, log-in, add products to your basket, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.
To opt out of these cookies you will need to change the settings on your browser Cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Third Party cookies
Facebook. This is an advertiser cookie and a performance improver cookie. It allows us to place advertising content onto Facebook which is relevant to you based on the information which your web browsing patterns allow Facebook to infer. This information is never connected to your profile and it is always anonymous. You can read more and change your preferences on Facebook here: https://www.facebook.com/policies/cookies/. You can control and opt-out of Facebook adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices
Google Analytics. This is an advertiser cookie which we use to help us to track the effectiveness of our marketing campaigns. It enables Google to serve our adverts on other sites based on your browsing history on our page and engagement with our adverts. You can change your preferences about the adverts you see on Google by clicking here: www.google.com/settings/ads. You can control and opt-out of Google adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices
Pinterest. set cookies on our site which may be used to optimize any profile you may have on their site. You can change your preferences on Pinterest here: https://www.pinterest.com/?next=/settings/
Mailchimp. This is a performance improver cookie which helps us to see if you have put items in your bag and to identify where you have not proceeded all the way through checkout. This service allows us to send you abandoned basket service emails if you have given us your email address during the checkout process.

We also use social media buttons on our site which allow you to share content and interact with your social network on platforms like Facebook, Instagram, Pinterest and Twitter. These social media platforms may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the social media website for more information about their cookies and how to manage them.

Below an overview of cookies used on our website.

This Cookie Policy was last updated in November 2018.

Category: Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
__cfduid swiftideas.com. Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic. Data is sent to: United States
CookieConsent. Cookie purpose description: Stores the user’s cookie consent state for the current domain. Data is sent to: Ireland
PHPSESSID.Cookie purpose description: Preserves user session state across page requests. Data is sent to: Netherlands (adequate)
wc_cart_hash_#. Cookie purpose description: Unclassified.Data is sent to: Netherlands.
wc_fragments_# . Cookie purpose description: Unclassified. Data is sent to: Netherlands.

Category: Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
_ga. Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Data is sent to: Netherlands.
_gat. Cookie purpose description: Used by Google Analytics to throttle request rate
Data is sent to: Netherlands.
_gid. Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Data is sent to: Netherlands.
collect. Cookie purpose description: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Data is sent to: United States.

Category: Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
fr . Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Data is sent to: Netherlands.
tr . Cookie purpose description: Unclassified. Data is sent to: Netherlands.

Category: Unclassified
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
_fbp. Cookie purpose description: Unclassified.Data is sent to: Netherlands.
cookies.js. Cookie purpose description: Unclassified.Data is sent to: Netherlands.
mailchimp_landing_site. Cookie purpose description: Unclassified.Data is sent to: Netherlands.